SHIPPING + RETURNS

SHIPPING:
US ORDERS: STANDARD SHIPPING: $9.99 

Most orders will ship out the same day of ordering (we do not ship Sundays or holidays), however some orders will take 1-2 days to process. Your order will be shipped first class or priority shipping with USPS which usually takes 2-3 business days, depending on your location.

If you have any more questions regarding international shipping, please reach out to us via email - eleven71shop@gmail.com

 PICK UP:

We will have a specific time and location available when crews arrive for pick up.  *If your order needs to be shipped, you will need to pay a separate invoice for the shipment.* 

RETURNS AND EXCHANGES:

If your purchase does not work out for you, we are happy to exchange or refund you for most items. There are some return guidelines and restrictions.

Because of the limited quantities per style and size, we can not guarantee we will have any specific items available for exchange. 

ALL RETURNS AND EXCHANGES MUST BE RETURNED ACCORDING TO THESE INSTRUCTIONS:
  • Email us at eleven71shop@gmail.com to request a return authorization. Please include: NAME, ORDER NUMBER, ITEM(S) BEING RETURNED, and REASON FOR RETURN.
  • All clothing and shoes must be returned unsoiled (no makeup residue), undamaged, unworn and original tags still attached. Gift / products must be returned in their original box. We simply cannot honor any refunds if these standards are not met. 
  • Exchanges & refunds will only be accepted if contacted within seven (7) days following the date you received the item. We send every shipment USPS with tracking so we are able to confirm when you received said item. 
  • Return Shipping - you are provided a pre paid return label. Return costs are deducted from total refund amount.
  • We reserve the right to deny full or partial refunds for items sent back that do not meet these standards.
  • All refunds will be processed 7-10 days after receiving and inspecting return.
  • All sale items are final sale. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Personal care items

Fragrance items