Our goal is to ensure that you receive your order in excellent condition; however, we recognize that incidents happen and errors occur during the shipping and delivery process. That is why we offer shipping protection! We hope this process is easy and helpful for you!
Our shipping protection helps us protect you from uncontrollable factors during the shipping process. Orders that qualify for shipping protection will be able to choose this service at checkout! You have the option to remove the shipping protection by de-selecting the check box located on the order summary. Please note; orders that have opted out of shipping protection do not qualify for compensation for any lost, stolen, or damaged packages.
Claims for all damaged, lost, and stolen packages must be reported within 10 business days from when the tracking states "delivered" or from the last time the tracking updated.
File a claim here.