Refund policy

ALL RETURNS AND EXCHANGES MUST BE RETURNED ACCORDING TO THESE INSTRUCTIONS:

- Email us at eleven71shop@gmail.com to request a return authorization. Please include: NAME, ORDER NUMBER, ITEM(S) BEING RETURNED, and REASON FOR RETURN.

- All clothing and shoes must be returned unsoiled (no makeup residue), undamaged, unworn and original tags still attached. Gift / products must be returned in their original box. We simply cannot honor any refunds if these standards are not met.

- Exchanges & refunds will only be accepted if contacted within seven (7) days following the date you received the item. We send every shipment USPS with tracking so we are able to confirm when you received said item.

- Return Shipping - you are provided a pre paid return label. Return costs are deducted from total refund amount. 

- We reserve the right to deny full or partial refunds for items sent back that do not meet these standards.

- All refunds will be processed 7-10 days after receiving and inspecting return.

- All sale items are final sale.